Support

We have an excellent support system which helps our customers to get connected with us around the clock.

Our support services are well appreciated by customers and we give 24/7 support for all our services and products.

 

Service Level Agreements

We have flexible and tailor made SLAs to suit your requirement and budget.

Y Support

It is an SLA for a year. We have a fixed price and fixed scope for this SLA. It is useful for products like SAP and other ERPs where continues support is required.

Q Support

It is a flexible and mini SLA which is for a quarter. It has all the services as in

Y support. This is signed on a quarterly basis.

Customer Portal

We give services through our customer portal. You can access our portal by registering through our website and logging in. We have a ticket management system and you can track down your tickets.

All SLAs are applicable for this.

Pay As You Go

We have an excellent support service for one timers.

You can register with us and tell us what service you need. You will be charged only for that service. No SLA, No commitment. It is a prepaid service.

Call Center

We have a 12 hour operating call center (10.am to 10.pm IST) for all our service related issues and customer problems.

Helpdesk

We have helpdesk services which you can utilize in the initial phases of your system change management. We have onsite, offshore and near shore helpdesks for all geographies.

Please get in touch with one of us by filling the online form or mailing us at

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Contact Us

  • Ratiocination India Private Limited.
    # Plot 554, Road No # 27,
    Jubilee Hills
    Hyderabad - 500033,
    INDIA.
  • +91-40-23541267, 23554065
  • +91-40-30222324
  • This email address is being protected from spambots. You need JavaScript enabled to view it.

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